*Please submit an inquiry to [email protected] with required documents as shown below.

Inquiry email must be sent from registered email account.





Request to unlock locked account


- Name:

- Coinone Email Account:

- Registered Phone Number:


Attachments

(Please add the attachments as shown below)


1. Photo of ID card

2. Selfie taken while holding your ID card (non-face-to-face authentication)

3. Copy of registered bankbook

(can be substituted with a photo of monitor screen that displays account number and account holder's name)

4. Selfie taken while holding said bankbook

(can be substituted with a selfie taken next to a monitor screen that displays account number and account holder's name)

5. Copy of your Mobile Carrier Contract (screen captures are considered invalid)


HWP files must be converted into PDF.

You may not be able to attach large files due to size limits, and compressed files are not supported due to internal security regulations.

Please attach each documents as individual files.



1. Photo of ID Card

Please attach a [copy of your ID card] as described below.

Your ID Card must have a note of verification purpose, email address, and date attached to it.

Photos taken before the submission date will be considered invalid.


Scan or take a picture of your ID with a note of verification purpose, email address, and date.

Please hide the last 7 digits of your ID card number.

The photos you submit will only be used for non-face-to-face authentication.



2. Selfie taken while holding your ID card (non-face-to-face authentication)

Please attach a [Selfie taken while holding your ID card (non-face-to-face authentication)] as described below.

Your ID Card must have a note of verification purpose, email address, and date attached to it.

Photos taken before the submission date will be considered invalid.

Contents of your note and ID card must be complete and legible.


[Selfie taken while holding your ID card (non-face-to-face authentication)]


Your ID card must have a note of verification purpose, email address, and date attached to it.

Hold your ID card next to your face and take a picture. Both your ID card and your face must be clear and recognizable.

Please hide the last 7 digits of your ID card number.

We will be comparing your ID card to confirm that requester is indeed the ID card holder.

We apologize in advance for any inconvenience this might cause.

The photos you submit will only be used for non-face-to-face authentication.

We require both documents to proceed with your request.



3. Copy of registered bankbook

(can be substituted with a photo of monitor screen that displays account number and account holder's name)



4. Selfie taken while holding said bankbook

(can be substituted with a selfie taken next to a monitor screen that displays account number and account holder's name)



5. Copy of your Mobile Carrier Contract (screen captures are considered invalid)



All five documents must be valid and up to date.



We will contact you via phone or email after examining the documents.

Your cryptocurrency withdrawal will be limited after unlocking your account,

If you want to make cryptocurrency withdrawals, you will have to submit a [request for cryptocurrency withdrawals].