If you lose your phone with the OTP app installed, or if you can not log in by clearing the OTP app, press [Can not authenticate OTP?] on the OTP number input screen and enter [Recovery code].
However, if you stop using OTP with the recovery code, you will automatically be given a virtual currency withdrawal restriction to protect your virtual currency assets.
If you can not stop using OTP by losing [Recovery code], please create a new question regrading OTP initialization.
Please see below for details.

We will contact you after reviewing the data you sent. It takes more than 7 days for security reasons.
In addition, cyrptocurrency withdrawal will be restricted for an additional 7 days from the OTP initialization.

Body

Coin wants OTP Authentication Request Initialization.

- Name:
- Coinone Email Account:
- Phone number:

Attachments
(Please check the below email attachments.)
1. Photo of ID
2. Photo of the person holding the ID card (Confirmation of non-face-to-face name)
3. Photo of actual bankbook of registered account (showing account number and deposit name)
If there is no physical medium, a screen photo showing the account number and account holder
4. Photo of the person holding the real account of the registered account (high resolution photo showing the account number and account name)
If there is no physical medium, a screen photo showing the account number and account holder
5. Photo of carrier contract certificate (Screen capture image is not available)


Thank You



Email attachment (Please check the below email attachments.)

Please convert the HWP file to PDF and send it.
Large attachments and compressed files are not allowed due to internal security regulations.
Please attach them as individual files instead of compressing them.

1. Photo of ID

Please attach [Photo taken with ID] as described below.
On the ID, attach the memo with the verification purpose, email, and today’s date.
Photos taken prior to the submission date is not valid.

[Photo of ID]
신분증 사진

With a note of the reason for verification request, sign-up email, today's date and take a photo or scan your ID card.
Please hide the last 7 digits of the Korean resident card ID number.

The photos you receive are for non-face-to-face verification purposes only.


2. Photo of the person holding the ID card (Confirmation of non-face-to-face name)

Please follow the instructions below and attach a photo of yourself with your ID card. We do not accept photographs taken before the submission date based on the time of the photo shoot, high resolution picture with name must be readable. On the ID, attach the memo with the verification purpose, email, and today’s date. Photos taken prior to the submission date is not valid.

[Photo of the person holding the ID card (Confirmation of non-face-to-face name)]
본인 사진

Take a picture selfie holding the ID. On the ID, attach the memo with the verification purpose, email, and today’s date. Photos taken prior to the submission date is not valid.
Please hide the last 7 digits of the Korean resident card ID number.

The person in charge checks to see if the identity of the person you are actually asking for is matched. If you are uncomfortable, please follow the procedure to confirm your non-face-to-face name. The photos you receive are for non-face-to-face verification purposes only.


3. Photo of actual bankbook of registered account (showing account number and deposit name)
If there is no physical medium, a screen photo showing the account number and account holder

4. Photo of the person holding the real account of the registered account (high resolution photo showing the account number and account name)
If there is no physical medium, a screen photo showing the account number and account holder

5. Photo of carrier contract certificate (Screen capture image is not available)


You must submit all 5 materials as attachment.


We will contact you after reviewing the data you sent. It takes more than 7 days for security reasons.
In addition, cryptocurrency withdrawal will be restricted for an additional 7 days from the OTP initialization.
Then, when you withdraw cryptocurrency, you have to request [withdrawal of virtual money withdrawal].