Please create a new question, see below.
It takes more than 7 days for security reasons.
In addition, cryptocurrency withdrawal will be restricted for an additional 7 days from the initialization of the mobile phone number.

If the name of the subscriber is different from that of the user, it is impossible to authenticate with the mobile phone number.
However, mobile phone of the family member name or the company name is allowed exceptionally
- Family name cell phone: [Family relationship certificate]
- Company-provided mobile phone: [Certificate of employment]
If you attach the above documents in a new question, we will change your mobile phone number.

Body

Coinone phone number reset request.

- Name:
- Coinone Email Account:
- Phone number:

Attachments
(Please check the below email attachments.)
1. Photo of ID
2. Photo of the person holding the ID card (Confirmation of non-face-to-face name)
3. Mobile carrier contract certificate photo (screen capture image not available)


Thank You



Attachments

Please convert the HWP file to PDF and send it.
Large attachments and compressed files are not allowed due to internal security regulations.
Please attach them as individual files instead of compressing them.

1. Photo of ID

Please attach [Photo taken with ID] as described below.
On the ID, attach the memo with the verification purpose, email, and today’s date.
Photos taken prior to the submission date is not valid.

[Photo of ID]
신분증 사진

With a note of the reason for verification request, sign-up email, today's date and take a photo or scan your ID card.
Please hide the last 7 digits of the Korean resident card ID number.

The photos you receive are for non-face-to-face verification purposes only.


2. Photo of the person holding the ID card (Confirmation of non-face-to-face name)

Please follow the instructions below and attach a photo of yourself with your ID card. We do not accept photographs taken before the submission date based on the time of the photo shoot, high resolution picture with name must be readable. On the ID, attach the memo with the verification purpose, email, and today’s date. Photos taken prior to the submission date is not valid.

[Photo of the person holding the ID card (Confirmation of non-face-to-face name)]
본인 사진

Take a picture selfie holding the ID. On the ID, attach the memo with the verification purpose, email, and today’s date. Photos taken prior to the submission date is not valid.
Please hide the last 7 digits of the Korean resident card ID number.

The person in charge checks to see if the identity of the person you are actually asking for is matched. If you are uncomfortable, please follow the procedure to confirm your non-face-to-face name. The photos you receive are for non-face-to-face verification purposes only.


3. Mobile carrier contract certificate photo (screen capture image not available)


You must submit all 3 materials as attachment.