To change the authentication account, you must manually re-authenticate after initialization.

Body

Coinone Bank Account Reset Request

- Name:
- Coinone Email Account:
- Phone number:

Attachments
(Please check the below email attachments.)
1. Photo of ID
2. Photo of the person holding the ID card (Confirmation of non-face-to-face name)
3. Copy of existing certified bankbook (bankbook cover)


Thank You<


Attachment

Please convert the HWP file to PDF and send it.
Large attachments and compressed files are not allowed due to internal security regulations.
Please attach them as individual files instead of compressing them.

1. Photo of ID

Please attach [Photo taken with ID] as described below.
On the ID, attach the memo with the verification purpose, email, and today’s date.
Photos taken prior to the submission date is not valid.

[Photo of ID]
신분증 사진

With a note of the reason for verification request, sign-up email, today's date and take a photo or scan your ID card.
Please hide the last 7 digits of the Korean resident card ID number.

The photos you receive are for non-face-to-face verification purposes only.


2. Photo of the person holding the ID card (Confirmation of non-face-to-face name)

Please follow the instructions below and attach a photo of yourself with your ID card. We do not accept photographs taken before the submission date based on the time of the photo shoot, high resolution picture with name must be readable. On the ID, attach the memo with the verification purpose, email, and today’s date. Photos taken prior to the submission date is not valid.

[Photo of the person holding the ID card (Confirmation of non-face-to-face name)]
본인 사진

Take a picture selfie holding the ID. On the ID, attach the memo with the verification purpose, email, and today’s date. Photos taken prior to the submission date is not valid.
Please hide the last 7 digits of the Korean resident card ID number.

The person in charge checks to see if the identity of the person you are actually asking for is matched. If you are uncomfortable, please follow the procedure to confirm your non-face-to-face name. The photos you receive are for non-face-to-face verification purposes only.


3. Copy of existing certified bankbook (bankbook cover)

[Copy of bankbook] is needed to confirm that I am the account holder .

[A copy of bank book]
통장 내역

Take the picture of the front of the bankbook with the account number and deposit note.

  • If you are using Internet banking , take a screenshot with [bankbook printing service] .
  • If you are using Mobile Banking , capture account number and account number [account screen] .


You must submit all 3 materials as attachment.


It takes about 1 ~ 2 business days after submission.